Booking page not opening
Check whether the page is published and that the shared URL is the current public page, not an internal editor link. Try the published link in a private browser session. If it returns a server error, capture the URL path without secret tokens and the response time.
Slot unavailable or confirmation fails
- Confirm the organization's time zone, the visitor's selected time and whether the slot remains available.
- Check working hours, calendar blocks, lead time, duration, capacity and buffer intervals.
- Verify the destination CRM pipeline/stage is valid and active.
- A simultaneous booking may have occupied the slot; retry with a newly fetched available time.
Booked at not updating
Inspect the persisted booking and the linked lead, not just the calendar grid. Booked at is managed by the booking service. Multiple active bookings may require selecting the exact appointment rather than editing the attribute directly.
Google Meet not ready
A SHVYA booking can exist while Google synchronization is pending, disconnected or failed. Check the saved organizer preference, Google status and page meeting type. Never send an invented link to the customer.
Reminders not arriving
Review the reminder schedule and recipient details; check if the booking was cancelled or rescheduled. Confirm the selected WhatsApp sender, approved template/window, email connection or call-reminder rules and relevant worker health.
Escalate with evidence
Provide the booking/page ID, intended date/time/timezone, selected slot, result shown, linked lead and a redacted screenshot. Do not include private cancellation/reschedule links.