Install
- Open Call Intelligence on an authorized desktop or Android browser.
- Use the currently available Download Android control for the approved APK.
- Install only from the official SHVYA application workflow authorized by your organization.
- Log in to your organization account and grant the Android call-log/phone permissions actually required by the app.
- Confirm the device appears under the Call Intelligence devices/account area.
- Place an authorized test call and verify its outcome reaches SHVYA.
Release verification
Production activates an Android release only after the deploy verifies the SHA-256 of both the checked-in APK and publicly served bytes. A failed verification leaves the previous release active.
Device-to-CRM flow
The Android companion synchronizes call events from supported phone APIs. SHVYA validates the device owner and tenant, links matched phones to existing leads and creates allowed new leads under configured routing. The employee's pipeline assignment still controls which leads they may create/manage.
If no calls sync
- Verify Android version and granted phone/call-log permissions.
- Check account sign-in, app network access, background battery restrictions and device heartbeat.
- Inspect the most recent successful sync; compare it to the test call time.
- Check whether the phone already matches an existing lead in another permitted pipeline.
- Refresh device/session status only after checking pending uploads.
Privacy
Call records can contain sensitive customer information. Follow local laws, workplace policy and consent for recording or transcription. The app cannot be assumed to secretly capture all conversations.
What is not promised
No iOS companion is documented. Automatic full call recording, universally available transcripts and uninterrupted background capture are not guaranteed across all devices.