Refund Policy

At Shvya, we believe in fairness, transparency, and clarity. We deploy products and services only after payment, and we provide a short usage window to ensure clients can evaluate the solution after deployment. This Refund Policy outlines how refunds and cancellations work for all Shvya products and services.

1. 7-Day Usage Period (After Deployment)

Once a payment is made, Shvya deploys the product or service to the client's system. After deployment, the client receives a 7-day usage period to explore and evaluate:

• Shvya CRM
• Shvya AI
• HRM + Payroll
• Inventory System
• School ERP
• Hospital ERP
• Restaurant ERP
• Geo-Fencing Employee System
• Billing System
• Web Development (Demo)
• App Development (Demo)

This usage window allows clients to understand whether the deployed solution fits their business requirements.

2. 7-Day Refund Window (Post-Deployment)

A refund can be requested only within 7 days after deployment. During this period, a no-questions-asked refund is available, though a service or operational fee may be deducted depending on the product or service. Refund requests must be emailed to [email protected].

After the 7-day period ends, NO refunds will be issued under any circumstances — even if the system was not used, the client decided not to continue, the client changed their mind, or business priorities changed. Once the window closes, the purchase becomes fully non-refundable.

3. Non-Refundable Charges

The following are always non-refundable, even within the 7-day period:

• Setup & Deployment Fee (INR 5000)
• Custom development work
• Design/UI customization
• Integrations or APIs
• Add-on modules
• Special features or custom-coded requests
• Third-party services or hosting charges (if applicable)

These charges cover work already performed and resources consumed during setup.

4. Technical Issues

If technical issues occur that are caused by Shvya's system, significantly affect normal usage, and are confirmed by Shvya's technical team, Shvya may issue a partial or full refund, depending on the severity of the issue. Each case will be individually assessed. Issues caused by client-side devices, internet, hosting, or third-party services do not qualify.

5. Unauthorized or Fraudulent Transactions

If a payment was made without your authorization, contact [email protected] immediately and provide required verification details. Once validated, Shvya will issue a full refund for the disputed transaction.

6. Cancellation Policy

Clients may stop using Shvya's products or services at any time. However:

• Once the 7-day post-deployment usage period ends, no refunds will be provided, regardless of whether the product was used or not.
• Shvya does not offer subscription plans or recurring payments.
• There are no partial, pro-rated, or unused-time refunds.
• Deployment and configuration are considered completed services, and become non-refundable after the 7-day window.

Once the initial 7 days have passed, cancellation simply means the client decides to discontinue using the deployed solution.

7. How to Request a Refund

To submit a refund request, email [email protected] and include the following:

• Your full name
• Registered email address
• Phone number
• Product or service purchased
• Date of payment
• Transaction ID or receipt

Refunds must be requested within the 7-day usage period. Requests made after this window will not be accepted.

8. Refund Processing Time

If your refund is approved, processing time is 7–10 business days. The refund will be issued via the same payment method used originally. Bank or payment provider timelines may vary.

9. Policy Updates

Shvya reserves the right to update or modify this Refund Policy at any time. Changes become effective immediately once posted on our website. Continued use of Shvya services constitutes acceptance of the revised terms.

10. Legal Compliance

This Refund Policy is created in accordance with applicable local laws and industry standards. Users are also encouraged to read Shvya's Privacy Policy and Terms & Conditions for complete information about rights and obligations.

11. Acceptance of Terms

By making a purchase from Shvya, you acknowledge that you have read, understood, and agreed to this Refund Policy.