Plan a campaign
- Open WhatsApp → Bulk Campaigns.
- Choose the eligible account and target audience or upload a supported recipient file.
- Review audience mapping, exclusions, valid numbers and duplicate recipients.
- Select an approved template and fill its required variables or media.
- Preview and confirm before Send now or scheduling.
- Track delivery records, failed recipients and history after launch.
Sender and safety checks
Recipients must be eligible for the chosen account and template. SHVYA retains per-recipient delivery records and retries must respect current account state and provider limits. Do not use campaigns to bypass consent, tenancy, pipeline routing or template rules.
Reading campaign results
A launched campaign does not mean every message was delivered. Review queued, sent, failed, delivered and read states separately and inspect template analytics when available.
When Send Now is disabled
Look for an incomplete required step: no audience, invalid account, unapproved template, missing variables/media or an unresolved preview validation error. If the backend returns a provider error, preserve the code and a redacted sample recipient record.
Safe recovery
Export failed recipients when available. Correct the cause before retrying selected failures; do not relaunch the entire campaign after an uncertain outcome.