Supported accounts
SHVYA connects Instagram Business or Creator accounts through the dedicated Instagram Login API. The account needs provider eligibility and approved Meta permissions; personal accounts and unrelated WhatsApp Meta credentials are not interchangeable.
Connect an account
- Open the Instagram connection workspace on your SHVYA Dashboard.
- Start Connect Instagram and authorize the correct professional Instagram account.
- Complete the Instagram-specific OAuth prompt and return to SHVYA.
- Verify the connected account and check the synchronized Chats page.
- Have an authorized test Instagram user send a fresh DM. Verify that it appears and can be replied to.
Inbox and CRM linking
SHVYA stores conversation history, supported attachments and story/shared-media reply context. A conversation may be linked to a CRM lead. A phone number is not mandatory just to receive a DM, and an Instagram username can identify an initially phone-less lead. When a phone is later supplied, verify its formatting and the linked lead.
Automation controls
Organization configuration can include AI Auto-Reply, Auto Lead Creation, bump-ups, follow-ups and business hours. Meta requires the Instagram user to initiate the conversation, and live sends are subject to the provider's eligibility window.
If the account redirects back to Connect
Check Instagram app registration, OAuth redirect URL, dedicated Instagram App ID and app-review permissions. For SHVYA operators, the production callback is https://shvya-ai.com/dashboard/instagram/connect/return/ and webhook is https://shvya-ai.com/webhooks/instagram/. Never paste the app secret or login codes into a ticket.