What outbound webhooks do
The webhook integration helps a downstream system react to selected SHVYA lead create/update events. It is different from inbound JustDial, IndiaMART, Google Sheets or Meta webhooks.
Prepare your receiver
- Host an HTTPS endpoint in your system.
- Configure an authenticated secret and expected payload handling.
- Open Connect Hub → Webhook and enter the supported endpoint settings.
- Save and trigger a test lead create/update event.
- Record that your receiver returns a successful 2xx after safely processing the event.
- Add server-side deduplication so retried deliveries do not create duplicate records.
Expected data
Depending on enabled event configuration, common lead fields can include lead ID, contact identity, source, pipeline/stage, notes, event type and selected custom attributes. Confirm the actual configured schema rather than assuming every field is always present.
Diagnose missing delivery
Check the active webhook configuration, destination DNS/TLS, endpoint reachability, authentication, receiver HTTP status and delivery attempt logs. Redact URL credentials and customer data from bug reports.
Security
Never disable webhook signature/secret checks to pass a test. Use a test receiver separate from production when experimenting.