What Call Intelligence does
Call Intelligence records permitted call events and links them to SHVYA CRM. The currently supported mobile companion is Android, using SIM-based call information and authorized device permissions. It is not an iOS recorder or a guarantee that every device can capture audio.
Use the workspace
- Open Call Intelligence.
- Review recent calls, filters, employee activity, dispositions and call detail.
- Connect and authorize the Android companion if you intend to sync supported call logs.
- Inspect matched CRM leads and attach unmatched numbers to a valid lead where authorized.
- Add notes, dispositions and follow-up actions and review available analysis.
What the system stores
Call identity, source, timestamps, phone, permitted duration and outcome, linked CRM lead/call, selected notes and follow-up. Where available and authorized, a recording, transcript, AI analysis, intent and other derived fields can be associated with a call.
Accurate interpretation
Answered rate and call conversion are call-outcome metrics, not unique sales revenue. An unanalyzed call should not be shown as a zero AI score. Manual CRM Mark call entries differ from Android-synchronized events.
Troubleshooting
Check device permissions, heartbeat, login, owned pipeline access, last sync time, number normalization and whether the call was already imported. A successful app install is not evidence of successful data synchronization.