What Hosted means
Hosted uses a linked-device session handled by SHVYA's private WhatsApp gateway. Unlike the official Cloud API flow, it has browser-session pairing, QR refresh and account connection states. Session availability can affect live inbound, outgoing acknowledgements and background AI jobs.
Link your account
- Open WhatsApp → Connect → Hosted.
- Create or select the session and choose Get QR.
- On your authorized WhatsApp device, open linked-device pairing and scan the QR.
- Check the session status until it reports a connected/ready state.
- Select View Chats, confirm the correct session and send an authorized test message.
Account controls
Depending on account state, SHVYA exposes View Chats, View Queue, Session Settings, Get QR / Refresh QR and Logout Session. An expired QR must be refreshed; a stale QR is not a successful connection.
Message delivery
The gateway needs a live connection, the private session state and its workers to complete sends. A locally queued message is not proof of provider acknowledgement. After a disconnect, messages may wait for controlled retries or require review if the provider outcome is uncertain.
When Hosted is delayed
- Check session status and account health before refreshing the whole dashboard.
- Verify a new inbound message arrives in the correct conversation.
- Inspect the latest message in View Queue rather than retrying it immediately.
- If QR continuously regenerates, recheck your linked-device pairing and session health.
- Capture the account/session ID and the affected message time; open a ticket.