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Bulk lead actions

Safely move, export, delete or assign follow-ups to many records.

SHVYA product documentation

Start a bulk action

  1. Open the relevant CRM pipeline and narrow your audience with search and filters.
  2. Select individual leads or all eligible leads in the stage.
  3. Choose Update, Export or Delete from the selection controls.
  4. For a pipeline move, specify both destination pipeline and valid destination stage.
  5. Confirm and review the job's progress/result before retrying.

What happens with large selections

Large routing-only moves use a background job with bounded batches. Moving thousands of leads need not finish inside the initial page request. The job checkpoints completed slices; repeating a completed operation blindly can create confusing activity even when lead state is already correct.

Permissions and side effects

  • Export needs permission to read the selected source records.
  • Move requires permission on both source and destination.
  • Sequence changes require lead-edit authority.
  • Delete requires explicit delete rights and confirmation; it is irreversible.
  • Stage transitions may initiate Workflows and update stage history.

Troubleshooting

If 1,000 or 10,000 leads appear unchanged, check the job ID/status, selected filters, destination validity and ingestion-worker health through authorized support. Capture an example lead ID and job reference. Do not retry until you know whether the previous job is still running.

Pipeline routing · Troubleshooting.

Still need help with this?

Open a support ticket with the affected feature, what happened and a safe error reference.

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