How Coexistence differs
Coexistence is not Hosted WhatsApp. It uses Meta's official coexistence onboarding and Cloud API messaging interfaces for an eligible WhatsApp Business App number. Keep the Business App and its authorized API identity aligned.
Connect
- Open WhatsApp → Connect and select Coexistence.
- Follow the dedicated Business App onboarding shown by Meta.
- If Meta returns several eligible phone numbers, choose the intended one in SHVYA.
- Confirm the linked business, selected number and mapped CRM pipeline.
- Check account readiness and the SHVYA inbox before turning on automation.
Verify
- Receive a fresh inbound test message to the number.
- Confirm it appears in the correct Coexistence-connected API inbox.
- Send a reply while the conversation is eligible, then confirm its provider status.
- Check whether historic messages are sync-only; do not assume history imports should trigger AI.
Typical errors
- Wrong number selected: retry authorized phone selection, rather than binding an unrelated pipeline.
- Meta permission or registration issue: verify app/business permissions and phone account eligibility.
- No inbound after connection: check webhook subscription and relevant provider account, then ask support to inspect the callback receipt.
- Template outside window: use an approved Meta template.