What they do
Quick Replies are reusable messages or supported content snippets for day-to-day conversation handling. Some internal screens or legacy code call these Touchpoints. They are not the same as qualification questions, and saving a Quick Reply does not automatically schedule a Cadence sequence.
Prepare useful snippets
- Open the Quick Replies / Touchpoints workspace in your dashboard.
- Create short, accurate replies for common requests: introduction, pricing enquiry, meeting preparation or human handoff.
- Replace placeholders only with known customer facts.
- Keep privacy, opt-in and allowed product claims in mind.
- Test inserted content in a real authorized conversation before sharing with your team.
Where automation fits
Use Cadence for scheduled sequences and Workflows for event-driven actions. Keep the AI Playbook and FAQ answers separate from snippets so the model's operating rules do not become accidental customer-facing copy.