CRM Comparisons
WhatsApp CRM for Real Estate: Compare Kraya, TeleCRM and SHVYA
For a property sales team, the real test is whether an enquiry becomes a well-prepared site visit with a clear owner and next step.
A property enquiry rarely arrives as a complete brief. “Send details” might mean a buyer wants possession dates, a floor plan or simply an idea of the price. A useful WhatsApp CRM for real estate helps the team discover what matters without turning the first conversation into an interrogation.
This guide compares how to evaluate Kraya, TeleCRM and SHVYA for that journey. It does not award a winner based on vendor marketing or claim a tested increase in bookings.
Define the buyer journey before the shortlist
Use a fictional enquiry for a two-bedroom apartment. The buyer names a preferred area, asks about the budget range and says weekends are easier for visits. Later, they change their preferred locality. Your CRM should help the adviser work from the latest requirements and remember the next commitment.
Focus qualification on relevant property requirements. Do not build screening rules around protected personal characteristics. The goal is a useful property conversation and an appropriate human decision.
What to evaluate in each product
| Product | Starting point for your demo | Question to resolve |
|---|---|---|
| Kraya | AI-led qualification and follow-up. | How does a changing requirement reach the adviser? |
| TeleCRM | Calling and lead management. | How does a missed call become an owned next action? |
| SHVYA | CRM, AI Playbooks and Cadence. | How do qualification, handoff and visit follow-up connect? |
Check the official Kraya offer, TeleCRM overview and SHVYA features. Confirm your selected package rather than assuming every advertised capability is included.
Test five property-specific moments
- New enquiry: capture property interest, preferred location and the next useful question without demanding every detail at once.
- Reassignment: transfer responsibility between advisers while preserving the conversation and promised callback.
- Site visit: distinguish a proposed time from a confirmed appointment, including the meeting location.
- Missed visit: create a respectful rescheduling action instead of continuing a confirmation sequence.
- Changed requirement: update the record and stop sending irrelevant property material.
Ask to see failures as well as the happy path. What appears when a message is not delivered or the assigned adviser is unavailable? A visible exception is more useful than a silent assumption that everything worked.
A practical pipeline for the demonstration
Try New enquiry, Requirement understood, Adviser discussion, Visit proposed, Visit completed and Decision pending. Add Won or Lost only when the team has an agreed definition. A sent brochure is an activity; it does not automatically mean a buyer is qualified.
Our pipeline stage guide can help you define entry conditions. For calls that do not connect, use the real estate missed-call follow-up guide.
Confirm the operating cost and setup
For SHVYA, Calendar is included from Done for You in the current public plan comparison; Call Intelligence sits in Enterprise. Ask which workflow will be configured, who maintains project information and how additional users and usage are charged. Apply the same questions to every shortlisted vendor.
Do not buy on a promised conversion percentage without a clear measurement method. Evaluate whether advisers can reliably act on accurate requirements and whether managers can identify unowned enquiries.
Bring a property journey to your demo
Book a real estate CRM discussion with a redacted enquiry, your team structure and your site-visit process. Ask SHVYA to show the complete journey, including reassignment and rescheduling, before choosing a rollout scope.
Published by SHVYA. Vendor information checked on 16 October 2026. This is a sourced buying guide, not an independent hands-on benchmark. Confirm availability and commercial terms with each vendor.
